FREQUENTLY ASKED QUESTIONS
We receive very regular questions from our visitors, here is the list of the most frequent:
My package has not arrived, is this normal?
We ship from USA but in some rare cases we will ship from our warehouse in china. The Delivery takes about 3-4 weeks. If it is less than 4 weeks, just be patient it is on the route. If your order is still not delivered after 5 weeks, we will refund you 100%.
Why is delivery so long?
Our goods are located in USA and abroad, which allows us to offer you the items at very competitive rates.
I wish to cancel my order, is it possible?
You have 24 hours from the moment your order was made. Send us an e-mail and we will cancel and refund the order.
Items are missing from my original order, why?
We have many suppliers and each one takes care of a specific product. When ordering more than 1 product they will all arrive in different packages and at different times (some will be faster, others slower). On the other hand, if you order more than 1 of the same product, then it will be in the same package.
How do I know if my order is being delivered or not?
you will receive a link as soon the process time is completed with your tracking No. via e-mail or SMS. You will be able to see the status of your package anytime you need.
Do you ship abroad?
Yes, we offer worldwide shipping
My item is damaged, can I get a refund?
If the item arrives broken, send it back and we will issue a refund.
I am not satisfied with my order, can I be reimbursed?
Please contact us within 15 days from receiving the product. All you have to do is return the item and we will refund it. The shipping costs to return the product are at your own expense.
How do I contact you?
Please email us at firstname.lastname@example.org (For a quick response, please contact us by chat on our page or email)
Can I trust you?
Absolutely, We work directly with Shopify and PayPal two of the major companies of the world, they can guarantee our credibility. We accept payments via Visa, Mastercard and Paypal. Our online shop is constantly monitored, so we would not be able to continue our services if we had a high rate of dissatisfied customers.